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- Hook Grip
Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email along with the link to track your order. Or, you can track the status of your order from your "order history" section on your account page on the website. Login Account - Track order
We can only change orders that have not been processed for shipping yet. To make changes to your order, please reach out to support by submitting your request via "contact us" form.
You can purchase on our website using a debit, credit card, net banking or UPI. Additionally, we support Paypal, Amazon Pay, Apple Pay, Google Pay, Paytm, and other wallets. You can choose these payment methods at checkout.
Yes, we do accept returns subject to fulfilment of the following conditions: - The item must have been sold on our online store - The item shouldn't have been used in any way - The item should have its original packaging with all the tags etc. - The return or exchange request is made within 7 days of delivery. To request for a return, please reach out to support by submitting your request via "contact us" form. A member of our support staff shall respond as soon as possible.
Prime order only We do accept exchanges and they follow the same conditions as returns. - The item must have been sold on our online store - The item shouldn't have been used in any way - The item should have in its original packaging with all the tags etc. - The return or exchange request is made within 30 days of delivery To request an exchange, please submit your request via "contact us" form. A member of our support staff shall respond as soon as possible.
We do same-day shipping provided you place your order before 12 noon on that day. But manufacturing products as per Suppliers Terms and Conditions
Shipments are reflected as RTO (returned to origin) under the following circumstances: - Delivery was attempted more than once but it could not be delivered due to either wrong address or no one being present at the given address - The address could not be found because either it was incomplete or the pin code was wrong - You or someone at your delivery address refused to accept the order Under these circumstances, our customer support team would try to contact you on your registered phone number. If there is no response on that number or it is not reachable, then the package is returned to the origin.
Payment by the COD option is easy. Just follow these simple steps: In the website, select the products you need to purchase, add them to your cart and then in the Payment & Order Review page, select Cash on Delivery (COD) as your payment method and click the 'COMPLETE PURCHASE' button. Once the approval is done, your order will be dispatched. Once the courier agent delivers the order, you will have to pay him the complete order amount in cash. contact Customer Support
Delivery times may vary depending on the delivery location as well as the type of product you order. Normally, once you've placed your order, it usually takes 24 to 36 hours to process and mark it ready-for-delivery.
If you wish to cancel your order, you can send an email or call customer support.
There are no hidden costs or additional shipping charges. The total price mentioned on the product page next to the photograph is the final price. What you see is what you pay.
If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us through 'contact us' form.
Once your order has been shipped, you will receive an email and an Text notification with details of the order. You can track the shipment by clicking on the link provided in the email.
Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team through 'contact us' form for any modification of the order.
We provide only Exchange of items as per our exchange Policy. Before placing the order we suggest that you read our shipping and returns/exchange policy.
Yes, for more details please read our returns & exchange policy. Or Feel free to contact our support agents through email or contact us form for more details.
We currently don't have any physical stores under our brand name. However, we do have several distributors in India, US, japan and Thailand. The full list of stores that resell our products can be found on our stores locator map.
We warranty any of our product made by us and sold through our online store to be free of defect.
Our customer service team is available throughout the week, all seven days from 8 am to 6 pm. You can reach us at email. reply wait -24-36 Hours
Only one coupon can be used on a single transaction or a cart. You can however add multiple items to one cart to use one coupon and avail discounts.
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